Patients & Visitors

Patients & Visitors

We value family-centered care and dignity of the individual. To that end, we believe that visits from the family members and friends play an important role in the healing process.

Getting Ready For Your Visit

At Dallas Medical Center, we value family-centered care and the dignity of the individual. To that end, we believe that visits from family members and friends play an important role in the healing process. We also believe that rest is important and that all patients deserve a quiet and private recovery period. Designated visiting hours and policies provide an effective mechanism to support these goals.

Patient Arrival and Registration

To register for scheduled services, you will enter Dallas Medical Center through Registration entrance on the west end of the building. Parking is available for easy access to this location. The Registration Lobby is open from 5:30 am to 4:30 pm Monday through Friday. During all other hours, patients should use the Emergency Department registration area.

If you have visited Registration at the time of your Preoperative testing for your surgical procedure, we want your experience on the day of surgery to be as pleasant as possible. It is not necessary to register again. Your registrar and the nurse completing your preoperative assessment will give you instructions for the morning of your procedure.

What to bring with you at preregistration/registration

  • Personal Identification (Driver’s License, Passport, Government Issued ID)
  • Insurance Cards
  • Physician Order (if this was given to you by your doctor’s office for your diagnostic test)
  • Method of Payment (you may make payment over the phone in advance)
  • Copy of your Advance Directive
  • Medicaid patients: Please bring your Medicaid card.
  • Traditional insurance or managed care plans: Please bring your card(s), employer’s name, address, and telephone number. If you are covered under your spouse’s insurance, please have your spouse’s date of birth and social security number available.

Scheduling an Appointment for Diagnostic Testing

If your physician office has not scheduled your appointment for you, you may contact our Central Scheduling department at (972) 406-0266 to make an appointment for your diagnostic testing.

The Central Scheduling department will gather personal, employment and insurance information from you at the time you make your appointment to expedite your registration upon arrival. Please have your insurance cards available during the call.

Insurance

The hospital will verify your insurance eligibility and benefits prior to your arrival. If your benefits are less than 100% coverage, our Financial Counselor will contact you before your surgical procedure or diagnostic test regarding a deposit equal to your estimated patient liability. Any outstanding balances for previous services will also be included. Your registrar will ask you for payment at time of service. Your payment may be made by cash, check or credit card. Visa, MasterCard, American Express and Discover are accepted. If payment cannot be made in accordance to these guidelines, contact the Financial Counselor at (972) 888-7176.

Emergency treatment is never withheld based upon a patient’s ability to pay. Once your emergency situation has been assessed with a Medical Screening examination by our Emergency Room physician, you may be admitted to the hospital. You will be visited by the Financial Counselor to review your benefits and establish financial arrangements. A minimum $2,500 deposit is required for an inpatient stay without insurance. If your condition is determined to be not emergent, you will have the option to continue treatment in the Emergency Room with payment of your insurance copay or a $400 deposit if you are uninsured.

The hospital accepts your insurance and files a claim on your behalf. You, as the patient who receives services, are responsible for payment of your hospital bill. Any balance remaining after insurance has paid or denied your claim is due in full. Our Central Business Office can assist you with payment of your account after discharge at (909) 638-0016.

Hospital Based Physicians

Dallas Medical Center verifies coverage for your hospital bill only. DMC does require the physicians that provide services to you to be contracted with the same insurance companies with which the hospital contracts. If you have questions regarding their fees or network eligibility, please contact them directly.

Advance Directives

Dallas Medical Center recognizes and respects your right to make health care decisions. In order to make such decisions, you have the right to be informed about your medical condition, treatment alternatives, likely risks and benefits of the alternatives and possible consequences of each.

You may choose to formally express your wishes while you are able, in the event you become unable to communicate your wishes regarding medical treatment, in one of several advance directives, such as a living will or a Medical Power of Attorney. These are written instructions that guide the actions of the medical staff, your family and friends in order to meet your wishes. You may also choose to designate an agent or someone to make decisions for you when you are unable to do so. Your registrar can give you more information regarding advance directives.

Visiting Dallas Medical Center

Regular Visiting Hours

9:00am-9:00pm, daily. The Intensive Care Unit’s visiting hours are: 8:00am-6:30pm, daily
For safety and security visitors will need to ring the doorbell at the main entrance for entry into the hospital.

Patient Visitation

Patient visitation will be limited to two (2) people at any one time except under circumstances when more visitors are deemed necessary for the patient’s welfare.
Children under the age of 12 are not permitted on the inpatient units. It is inappropriate for infants and children to be in a surgical patient’s room. If an adult visitor must bring a child with them to the hospital then another adult should stay with the child in the lobby during the visit.

Patients in the first few days after surgery are at a much higher risk of infection so visitors who have experienced a fever, cough, runny nose, sore throat, skin rash, vomiting or diarrhea in the last 48 hours before a visit is planned are discouraged from visiting until they are certain they will not expose the patient to more risk of disease. Visitors who are disruptive or disturb patients, staff, or other visitors will be asked to stop the disruptive behavior or be escorted from the premises by security.

No Smoking

There is no smoking allowed in the hospital and on most of the grounds. Visitors should be respectful of Dallas Medical Center’s “No Smoking” policy.

Dallas Medical Center Cafe

Cafeteria Hours: Breakfast 6:45 am to 9:30 am, Lunch: 11 am-2 pm

Local, fresh ingredients are incorporated into our weekly menus. Vending- Vending Machines are available outside the ER. There are also vending machines located in the café that can be accessed Monday- Friday from 7:30 am- 1:30 pm.

We are pleased to offer the Pleasing Pantry to our patients as a room service option for meals.

Gift Shop

Lori’s Gifts offers a wide selection of tempting gifts, home décor accents, and women’s clothing and accessories. Hospital visitors and patients also appreciate the assortment of Hallmark cards, fresh flowers, balloons and personal care products. Lori’s also offers a wide variety of drinks and snacks. You may also purchase gifts online and have them delivered to the room of your loved one. Click here to get started. You may also call the gift shop at 972-888-7206 to place an order, or if you have any questions.

Hours are as follows:
Monday – Friday from 9:00 a.m. - 7:30 p.m.

ATM’s

We have an ATM located in the main lobby for your convenience.

Customer Care Chain

We value and need any feedback from our patients and their visitors. You will see boxes located at various points throughout the hospital where you can nominate an employee for exemplary service or a job well done. We want to recognize those on our staff who go “above and beyond” to help and serve others. We appreciate your thoughts and comments. Comments or general feedback can also be addressed through the “Contact Us” section.

Chaplain Services

Chaplain services provide ministry or pastoral care and counseling to patients and families during times of illness or need. To have chaplain visits or for help in contacting your own clergy please call the hospital operator.

As an integral part of the health care team, chaplains provide ministry and short-term counseling during times of crisis and transition. Chaplains also act as liaison between the patient and clergy of their own faith.

Our chapel is located on the main floor of the lobby, right by the elevators and next to the Welcome Desk.