Patients & Visitors
We value family-centered care and dignity of the individual. To that end,
we believe that visits from the family members and friends play an important
role in the healing process.
Getting Ready For Your Visit
At Dallas Medical Center, we value family-centered care and the dignity
of the individual. To that end, we believe that visits from family members
and friends play an important role in the healing process. We also believe
that rest is important and that all patients deserve a quiet and private
recovery period. Designated visiting hours and policies provide an effective
mechanism to support these goals.
Patient Arrival and Registration
To register for scheduled services, you will enter Dallas Medical Center
through Registration entrance on the west end of the building. Parking
is available for easy access to this location. The Registration Lobby
is open from 5:30 am to 4:30 pm Monday through Friday. During all other
hours, patients should use the Emergency Department registration area.
If you have visited Registration at the time of your Preoperative testing
for your surgical procedure, we want your experience on the day of surgery
to be as pleasant as possible. It is not necessary to register again.
Your registrar and the nurse completing your preoperative assessment will
give you instructions for the morning of your procedure.
What to bring with you at preregistration/registration
- Personal Identification (Driver’s License, Passport, Government Issued ID)
- Insurance Cards
- Physician Order (if this was given to you by your doctor’s office
for your diagnostic test)
- Method of Payment (you may make payment over the phone in advance)
- Copy of your Advance Directive
- Medicaid patients: Please bring your Medicaid card.
- Traditional insurance or managed care plans: Please bring your card(s),
employer’s name, address, and telephone number. If you are covered
under your spouse’s insurance, please have your spouse’s date
of birth and social security number available.
Scheduling an Appointment for Diagnostic Testing
If your physician office has not scheduled your appointment for you, you
may contact our Central Scheduling department at
(972) 406-0266 to make an appointment for your diagnostic testing.
The Central Scheduling department will gather personal, employment and
insurance information from you at the time you make your appointment to
expedite your registration upon arrival. Please have your insurance cards
available during the call.
The hospital will verify your insurance eligibility and benefits prior
to your arrival. If your benefits are less than 100% coverage, our Financial
Counselor will contact you before your surgical procedure or diagnostic
test regarding a deposit equal to your estimated patient liability. Any
outstanding balances for previous services will also be included. Your
registrar will ask you for payment at time of service. Your payment may
be made by cash, check or credit card. Visa, MasterCard, American Express
and Discover are accepted. If payment cannot be made in accordance to
these guidelines, contact the Financial Counselor at (972) 888-7176.
Emergency treatment is never withheld based upon a patient’s ability
to pay. Once your emergency situation has been assessed with a Medical
Screening examination by our Emergency Room physician, you may be admitted
to the hospital. You will be visited by the Financial Counselor to review
your benefits and establish financial arrangements. A minimum $2,500 deposit
is required for an inpatient stay without insurance. If your condition
is determined to be not emergent, you will have the option to continue
treatment in the Emergency Room with payment of your insurance copay or
a $400 deposit if you are uninsured.
The hospital accepts your insurance and files a claim on your behalf. You,
as the patient who receives services, are responsible for payment of your
hospital bill. Any balance remaining after insurance has paid or denied
your claim is due in full. Our Central Business Office can assist you
with payment of your account after discharge at (909) 638-0016.
Hospital Based Physicians
Dallas Medical Center verifies coverage for your hospital bill only. DMC
does require the physicians that provide services to you to be contracted
with the same insurance companies with which the hospital contracts. If
you have questions regarding their fees or network eligibility, please
contact them directly.
Dallas Medical Center recognizes and respects your right to make health
care decisions. In order to make such decisions, you have the right to
be informed about your medical condition, treatment alternatives, likely
risks and benefits of the alternatives and possible consequences of each.
You may choose to formally express your wishes while you are able, in the
event you become unable to communicate your wishes regarding medical treatment,
in one of several advance directives, such as a living will or a Medical
Power of Attorney. These are written instructions that guide the actions
of the medical staff, your family and friends in order to meet your wishes.
You may also choose to designate an agent or someone to make decisions
for you when you are unable to do so. Your registrar can give you more
information regarding advance directives.
Visiting Dallas Medical Center
Regular Visiting Hours
9:00am-9:00pm, daily. The Intensive Care Unit’s visiting hours are:
For safety and security visitors will need to ring the doorbell at the
main entrance for entry into the hospital.
Patient visitation will be limited to two (2) people at any one time except
under circumstances when more visitors are deemed necessary for the patient’s welfare.
Children under the age of 12 are not permitted on the inpatient units.
It is inappropriate for infants and children to be in a surgical patient’s
room. If an adult visitor must bring a child with them to the hospital
then another adult should stay with the child in the lobby during the visit.
Patients in the first few days after surgery are at a much higher risk
of infection so visitors who have experienced a fever, cough, runny nose,
sore throat, skin rash, vomiting or diarrhea in the last 48 hours before
a visit is planned are discouraged from visiting until they are certain
they will not expose the patient to more risk of disease. Visitors who
are disruptive or disturb patients, staff, or other visitors will be asked
to stop the disruptive behavior or be escorted from the premises by security.
There is no smoking allowed in the hospital and on most of the grounds.
Visitors should be respectful of Dallas Medical Center’s “No
Dallas Medical Center Cafe
Cafeteria Hours: Breakfast 6:45 am to 9:30 am, Lunch: 11 am-2 pm
Local, fresh ingredients are incorporated into our weekly menus. Vending-
Vending Machines are available outside the ER. There are also vending
machines located in the café that can be accessed Monday- Friday
from 7:30 am- 1:30 pm.
We are pleased to offer the Pleasing Pantry to our patients as a room service
option for meals.
Lori’s Gifts offers a wide selection of tempting gifts, home décor
accents, and women’s clothing and accessories. Hospital visitors
and patients also appreciate the assortment of Hallmark cards, fresh flowers,
balloons and personal care products. Lori’s also offers a wide variety
of drinks and snacks.
Hours are as follows:
Monday – Friday from 8:30am-7:30pm
Saturday from 11am – 4pm
Sunday from noon-4pm
We have an ATM located in the main lobby for your convenience.
Customer Care Chain
We value and need any feedback from our patients and their visitors. You
will see boxes located at various points throughout the hospital where
you can nominate an employee for exemplary service or a job well done.
We want to recognize those on our staff who go “above and beyond”
to help and serve others. We appreciate your thoughts and comments. Comments
or general feedback can also be addressed through the “Contact Us” section.
Chaplain services provide ministry or pastoral care and counseling to patients
and families during times of illness or need. To have chaplain visits
or for help in contacting your own clergy please call the hospital operator.
As an integral part of the health care team, chaplains provide ministry
and short-term counseling during times of crisis and transition. Chaplains
also act as liaison between the patient and clergy of their own faith.
Our chapel is located on the main floor of the lobby, right by the elevators
and next to the Welcome Desk.